Conveyancing Services
Acceptance of Offer
We will begin work promptly when you accept lawlab’s offer to act for you in relation to your conveyancing. You may notify your acceptance via our website or by any other written or recorded method ie SMS, email, post or fax. You will then have an agreement with us to do your conveyancing work for you. If you do not notify us of your acceptance in one of these ways, the giving of further instructions or any other act by you which is consistent with us being retained to do work for you will be deemed acceptance of our offer to do your conveyancing.
Termination
We will not continue to do the work if you fail to pay our tax invoice or if you fail to provide us with adequate instructions. In the unlikely event that this occurs, we will give you at least fourteen (14) days notice of our intention to terminate our agreement, and the grounds on which the notice is based. In this case you will be required to pay our fees for work done, and expenses incurred, up to the date of termination.
You may terminate this agreement in writing (including e-mail) at any time. If you do so you will pay our charges and expenses incurred up to the time of termination.
Retention of your documents
After we complete your work we will keep any papers to which you are entitled for one (1) year. In accordance with our professional obligations we retain a digital copy of your papers for seven (7) years from the date of the final tax invoice is rendered. Of course any documents deposited in safe custody will be kept secure until further notice.
We are entitled to retain possession of your papers and documents while there is money owing to us for our fees and expenses.
Acting for both parties
If you wish us to act for both parties we will consider your request and confirm if lawlab can act for both parties before we start work. In the event that a dispute should arise at any stage between you and the other party to the conveyancing transaction, we will be obliged to cease acting for you both and refer all parties to other solicitors. Should this happen it is likely that you will be involved in additional expense and delay. If you wish to discuss this please contact us.
Agency
When this agreement is with multiple clients (for example husband and wife) and we receive verbal or written instructions from one of those clients, the remaining client/s authorises lawlab to receive those instructions as agent for all clients party to this agreement.
Complaints
If you have a complaint about our service or work (including fees), we encourage you to contact your client manager so that we can promptly address your concerns. If you do not wish to contact your client manager our complaints officer is Tim Smith. Tim will address your concerns within 14 days and either provide you with a written response or raise the complaint with our solicitor director.
If you cannot resolve a complaint with us you should contact the Office of the Legal Services Commissioner, The OLSC receives and can investigate complaints about solicitors in NSW.