Making conveyancing simple for clients and agents alike

Founded 11 years ago, Nectar has grown to be a prominent player in the Australian mortgage broking industry. With multiple offices, a national network of over 180 brokers, and a strong focus on customer service, the firm has grown to be a trusted provider for finance and mortgage solutions.

Speaking to Paul Newell, Chairman, a pivotal shift in client satisfaction and success was experienced when partnering with lawlab ten years ago for legal services.

“We’ve never had or heard about a bad experience with lawlab across our national brokerage business. We trust you guys when handing off our customer, which is a massive reflection on us and our brand.

Wanting to build Nectar from one brokerage in Southeast Queensland to a national firm, Paul and the team were looking at innovative solutions that could help them scale, grow, minimise administration and also deliver outstanding client experience. There were multiple challenges in growing their business, specifically around legal partners for their clients:

1.

Lacked access to consistent, reliable and responsive lawyers or conveyancers they could trust.

“Often their communication is delayed, their care factor is very low, and with this comes this risk of customer’s missing settlement and losing their deposit. The consequences were always concerning, especially because it impacts our reputation as a broker.”

2.

National presence of a law firm who could offer more than conveyancing services

- a lot of clients need a full array of services such as changing maiden name on title or company creation.

“We never came across anyone who could do it nationally and it didn't matter where the customer was.”

3.

Amount of extra work created with brokers constantly left out of communication.

“Brokers should deal heavily with all stakeholders, however in a transaction without lawlab the broker is left out, we need to chase people and there is poor visibility on the status of the transaction.”

National presence, available 24/7

“To have someone you can always refer a client to is unbeatable,”

says Paul.

“You know you can contact them easily, in a secure digital platform that can be accessed anytime anywhere. Which conveyancer would be available at five to five on a Friday afternoon to answer my question?”

No longer a project manager

“The personalised and responsive service that lawlab offers has been a huge factor. Using the Rundl platform customers can get their questions answered without having to call me. Just today I’ve spent half a day responding to client questions on a settlement not using lawlab. It’s a real game changer.”

said Paul.

One solution, minimising customer delays

“We believe customers should be offered a full array of services. It’s a one-stop-shop for all scenarios and becomes easier in day to day dealings.” “Just last year a client required her maiden name changed 2.5 days out of settlement otherwise the client would lose their deposit”,

Paul described how in this situation not only did lawlab lodge, stamp and complete transfer, but it was at a reasonable cost to the client and led to an outstanding customer experience with no delays to them.

The integration with lawlab has allowed Nectar and brokers to streamline their operations, reduce administrative overhead and increase their focus on providing value to clients.

“Not having to worry about legal compliance or delays has been a huge advantage for us. It frees up time to focus on what matters,” Paul said. “Lawab is a no-brainer for brokers. They make the legal side easy, so you can focus on what you do best — serving your clients.”

Working hand-in-hand with
brokers.

Business
Growth Called For Nectar To Change

1.

2.

3.

Lawlab was the only solution

Working hand-in-hand with brokers.

Business Growth Called For Nectar To Change

1.

2.

3.

Lawlab was the only solution

Find out how much it costs

Estimated fee Incl GST

Optional fees

Estimated expenses

Fee Incl GST

Working hand-in-hand with
brokers.

Business
Growth Called For Nectar To Change