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Working hand-in-hand with

real estate agents.

OnePercent Property Sales, is a leading national real estate agency offering a more affordable and streamlined approach to selling property. Across their five years in operation, OnePercent Property Sales has focused on achieving high quality and professional customer service, partnering with lawlab to help enhance this and provide a complete end-to-end sale experience for their clients.

Founder, David Sullivan, swears by the lawlab service and platform for both his clients and agents;

“Love the team, love the communication and love the transparency of Rundl.”

The challenge: no transparency

Before partnering with lawlab, David struggled with the lack of transparency across the conveyancing process, having to have a hands-on approach to ensure a client’s transaction was progressing smoothly to settlement.

“Day-to-day, you’d be kept out of the loop. Ringing solicitors and following up what was happening was frustrating. For an agent which cares, not knowing what was happening can cost deals.”

The industry has a disconnect in communication, with each stakeholder in the transaction simply not knowing what’s going on.

Lawlab as a solution

David was drawn to the transparency and ease of the Rundl platform, with real-time updates offering a new level of visibility he and his team were missing. Lawlab’s easy-to-use collaboration platform, allows all parties in the transaction to message, chat, upload documents and keep across what is happening 24/7. This is only bolstered by the professionalism and responsiveness from the lawlab team.

“Clients like the digital experience but still want the assurance they can talk to someone when they need, and with lawlab people feel really looked after.”

Impact on

One Percent Property Sales

Better client experience

- Clients have appreciated the clear, seamless process and responsive support from lawlab. It’s helped foster trust, reassurance and the confidence they need in the process.

Time and cost savings

- Lawlab’s platform, Rundl, has saved David’s team countless hours each week, no longer needing to chase conveyancers for updates and check on settlement progress. He also trusts lawlab will settle on-time, meaning fewer delays, more client certainty and more time back to focus on productive value-add work.

Growth in business

- The smooth, hassle-free conveyancing experience offered to clients has helped expand their reputation and reach, with many clients returning for subsequent transactions as either a buyer or seller.

“I love the team at lawlab,”

David says.

“The communication is fantastic, and the transparency the Rundl system provides has been invaluable. Lawlab genuinely cares about making the process easier for everyone involved. It’s not just a transaction – we’re changing lives by making the conveyancing process smoother, less stressful, and more transparent.

The partnership between OnePercent Property Sales and lawlab is a prime example of how technology, when combined with great customer service, can transform the way businesses operate. Lawlab’s efficient, user-friendly platform has provided David’s team with the tools they need to deliver exceptional service, saving time and improving customer satisfaction.

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